Privacy Policy

Last updated: February 21, 2025

1. Introduction

HighRollers ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading platform and services.

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use our Service.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact information (email address)
  • TradingView username for indicator access
  • Payment and billing information
  • Account credentials and preferences
  • Communication history with our support team

Usage Information

We automatically collect certain information when you use our Service:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and feature interactions
  • Log files and analytics data
  • Performance metrics and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide and maintain our trading services and indicators
  • Process payments and manage subscriptions
  • Grant TradingView indicator access using your username
  • Send service notifications, updates, and marketing communications
  • Provide customer support and respond to inquiries
  • Improve our services and develop new features
  • Ensure security and prevent fraud
  • Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except as described in this Privacy Policy:

  • Service Providers: We may share information with trusted third-party service providers who assist in operating our platform (payment processors, hosting services, analytics providers)
  • TradingView Integration: Your TradingView username is used solely to grant indicator access on the TradingView platform
  • Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
  • Business Transfers: Information may be transferred as part of a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

  • Essential Cookies: Required for basic site functionality and security
  • Analytics Cookies: Help us understand how users interact with our service
  • Preference Cookies: Remember your settings and personalization choices
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences, though disabling certain cookies may limit functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure payment processing through certified providers
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Employee training on data protection practices

Important: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we have about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to certain limitations)
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing of your personal information
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below. We may require verification of your identity before processing your request.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your personal information, we will securely delete or anonymize it. Account information is typically retained for 7 years after account closure for tax and legal compliance purposes.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@highrollers.club

Website: https://highrollers.club

Data Protection Officer: dpo@highrollers.club